End User Purchase Agreement (EUPA)
We know internet shopping can sometimes can be an uneasy experience for consumers. Discount Quality Furniture wants to be easy to do business with, so we provide the following information for the purpose of protecting you and your purchase in order to ensure your internet shopping experience with us is safe, easy and pleasant.
Payment Methods
If you pay over the phone, we have methods of processing your payment to ensure your payment is made safely and securely.
All sales require at least an initial down payment of 30% of the total purchase price or payment in full in order for Discount Quality Furniture to process the order. When using the 30% payment plan, all payments must be made via phone and the remainder must be paid by the time your order is ready to ship. We will notify you when your order is ready to ship. All sales are final.
We accept Pay-pal. Pay-Pal accepts VISA, MasterCard, Discover and E-Check. Pay-Pal payments must be made from a confirmed and verified Pay-Pal Payment address unless previously authorized by Discount Quality Furniture.
We accept direct payments via MasterCard, VISA and Discover by phone. The ship-to address must match the bill-to address on the credit card account unless previously authorized by Discount Quality Furniture.
We accept direct payments through this website via MasterCard, VISA, and Discover. The ship-to address must match the bill-to address on the credit card account unless previously authorized by Discount Quality Furniture.
We accept personal, business or cashier’s checks and money orders. Print the emailed confirmation from Discount Quality Furniture and send it with your payment. Personal and business checks take 5-7 business days to clear. You will receive a confirmation email once the check has cleared.
With all payment methods, your purchase will ship in 10-30 business days, excluding Federal Holidays, after full payment has been received for standard deliveries. Once you have made your purchase, you will receive a confirmation email by the next business day. When your purchase ships, you will receive an email with tracking information as well as guidelines for protecting yourself against damage and loss. In the event of rare or unexpected delays beyond our control, you will be notified immediately and will have the option of transferring your credit to another product in our lines or you may opt to wait for the original purchase to be filled.
Shipping
We ship to anywhere in the continental United States and to parts of Canada and Mexico*. In the event of rare or unexpected delays, you will be notified immediately. Unless otherwise specified prior to shipping, all orders are shipped via common carrier or small package carrier and will arrive as a curbside or front door delivery. Feel free to email or call us to check status on your order.
- All items are insured by the freight company. Please be aware that if you fail to notate signs of damage or shortages on the delivery receipt/paperwork with the driver at the time of delivery, the shipping insurance is nullified (see taking possession of your order below). If the delivery instructions and guidelines included in your shipping e-mail are followed, your items will be fully insured against any damage caused in transit by the carrier.
- In the event of unexpected delays, we will notify you via phone call or e-mail and offer options for fulfilling your purchase.
- Please call customer service at 1-800-731-9650 or e-mail us at customersupport@discountqualityfurniture.com to check the status of your order. For faster service, please have your order # available.
To ensure the safety of your purchase, your furniture will be carefully wrapped, packed and palletized. In some rare cases, your order may not be palletized, such as, but not limited to, single chair orders, reorders of single items, parts and accessories. We ship in 10-30 business days excluding Federal Holidays.
* Canada and Mexico Customers - PLEASE NOTE: Shipments to Canada and Mexico may require broker's assistance to go through Customs. All Canada and Mexico shipments are subject to various charges including, but not limited to Duties, Taxes and Broker's Fees. It is the purchaser's responsibility to secure a broker to assist with Customs policies and procedures. Our sales representatives may help you locate a broker, but are not responsible for ensuring you have secured a broker. Your shipment is subject to being placed on hold for your failure to preemptively ensure all Customs requirements are met. Any storage fees incurred as a result of failure to follow Customs procedures on the part of the purchaser are not the responsibility of Discount Quality Furniture. Please see additional information on shipments to Canada as related to damaged orders, warranties and repairs under the "Damage Claims" heading.
Delivery
There are various options available for delivery of your furniture order. Please be clear when your order is placed regarding which option you desire with your furniture order. We use many different carriers and which one is used to ship your order plays an important role in the type of delivery you select.
Curbside and/or Standard Delivery –
Although a lift gate may be included to remove your furniture from the trailer, most shippers are not prepared nor required to take your order into your home unless it is requested and arranged prior to shipping. For curbside deliveries, please make all necessary arrangements to take possession of your order at the truck.
If there are any conditions, such as, but not limited to, stairs, second floor or higher delivery, etc. of which we are not informed prior to delivery, additional delivery charges incurred may be billed to you. Please advise us in advance of all delivery conditions so we can ensure you are billed properly. If you are not sure whether or not your specific situation could cause additional delivery charges, please feel free to call or email us with questions prior to the shipment of your order.
There are also door to door standard delivery options which means the product is taken up to the front door or into the garage (provided space has been made for receiving it into the garage), but not into the home.
Inside Delivery –
There are different inside delivery options. One such option provides that the product is brought only over a threshold, but not carried to a specific room in the home. Another option is that the product is delivered inside the home and to a specific room. Yet another option may include unpacking and/or removal of cartons and packaging.
White Glove Delivery –
If you prefer to have your furniture brought inside your home, apartment, etc. and set up for you, we must be informed in advance. With White Glove service, your items will be released with signature to the responsibility of the White Glove delivery service. They will contact you to arrange a time and date for delivery. Two or more delivery people will bring the merchandise into your home, unpack and assemble it in the room of your choice. They will not haul away discarded packaging materials unless it was requested prior to the delivery.
There may be additional fees for unusual delivery conditions not specified prior to the delivery, such as, but not limited to, more steps than reported, the room is not cleared and ready for the furniture to be assembled, multiple staircases must be circumvented and/or the furniture does not fit through doorways, etc. As with curbside delivery, please inform us in advance of all delivery conditions so we can ensure you are billed properly. If you are not sure whether or not your specific situation could cause additional delivery charges, please feel free to call or email us with questions prior to the shipment of your order.
Please note that Inside and White Glove Deliveries may sometimes take longer than our standard shipping policy of 10-30 business days.
Damage Claims, Shortages
Damage and/or shortage of order must be reported within 48 hours of your receipt of the shipment. For your protection, it is best to report via email so your report is properly time stamped. When notifying DQF of transit damage or shortage via email, be sure to include which item is damaged or shorted. If damaged, include a brief description of the damage and attach digital pictures of the damage. If you have pictures of the external condition of the packaging, please include those, as well. Email damage and shortage reports to: claims@discountqualityfurniture.com.
Insurance –
All items are insured by the freight company when they are picked up from the shipping point. Please be aware that if you fail to notate signs of damage or shortages on the delivery receipt/paperwork with the driver at the time of delivery, the shipping insurance is nullified. If delivery instructions and guidelines are followed, your items will be fully insured against any damage caused in transit by the carrier.
Taking Possession of Your Order –
When your items are delivered, inspect and count the boxes carefully. If the packing slip indicates 5 boxes are being delivered, ensure you have 5 boxes before signing. If you are shorted one or more boxes, make sure you notate how many boxes you actually received or how many are missing on the delivery receipt before signing it.
If there are any signs of damage to the order, such as, but not limited to, torn shrink wrap, hole(s) in the boxes, obvious and multiple indentations in any boxes, jingling of parts or glass within package(s) or any other noticeable damage to the boxes, make sure you notate those signs on the delivery receipt before signing it. Whenever possible, take pictures of the damage to back up your receipt. If you see signs of damage on the outside, request the option of inspecting the product by opening boxes prior to signing the delivery receipt, when possible. The carrier is not required to allow this as they have a schedule to which they must adhere, but in some cases, the driver may have time to allow a quick internal inspection of a box or two.
Please do not refuse the entire shipment as some pieces may be fine, but could become damaged on the return trip. If an item clearly cannot be repaired, refuse only that item and take delivery of the rest of the order, but be sure to notate the number of boxes received and that damage was apparent before signing the delivery receipt. Most items can be repaired or replaced, if necessary. Please be aware that if a refused item is returned to Discount Quality Furniture and the damage was limited to the external packaging, not the contents or we deem the item could have been repaired instead of returned, you may be charged freight for the re-shipment of the item back to you. If you refuse re-shipment of the item, you may be charged a 30% restocking fee.
In some cases, there are no apparent signs of damage externally, but you could find some damages after opening. This is called “concealed damage” and must be reported to Discount Quality Furniture within 48 hours of your receipt of the merchandise in order for action to be taken towards repair or replacement. Replacement may consist of an entire item or of parts to replace damaged portion of item. Replacement is done in a timely manner, however, if parts or items are not in stock & must be ordered from the vendor, we cannot be held responsible for lengthy turnaround due to parts or items being shipped from overseas. You may report damage, missing parts or any other issues with your order by calling or emailing 24 hours a day, 7 days a week. Voice mail messages are acceptable, but if you prefer to put it in writing, emails may be sent to claims@discountqualityfurniture.com.
Repair –
In the event external and/or internal damage is minimal, we exercise the right to repair or replace the item or provide replacement parts, at our discretion, whether concealed or notated on the delivery receipt. We will require digital pictures to be provided via email or you may use another type of camera and mail the pictures via the U.S. Postal Service. Pictures must be emailed or mailed within 48 hours of your report of damage. Upon review of the pictures, we may have a reputable furniture repair company meet with you to make repairs or we may replace the item, at our discretion. Discount Quality Furniture uses a nationwide repair hotline to ensure the best furniture repair companies are making the repairs. This nationwide hotline has a scoring system based on input from furniture retailers and end users to ensure the quality of the repair.
Warranty –
There is a 1 year manufacturer's warranty on all new furniture which covers defects in material or workmanship. Some pieces also have an extended warranty. If the piece has an extended warranty, it will be notated in the specific ad.
* Canada and Mexico Damage Claims - In the event your situation requires complete replacement of an item, you may be subject to paying Customs related charges again on the replacement item prior to shipping. Our sales representatives may help you locate a broker, but are not responsible for ensuring you have secured a broker. Your shipment is subject to being placed on hold for your failure to preemptively ensure all Customs requirements are met. Any storage fees incurred as a result of failure to follow Customs procedures on the part of the purchaser are not the responsibility of Discount Quality Furniture.
Returns
We understand that purchasing furniture can be a large investment and we want to make your decision as easy as possible. However, we are so certain you will be completely satisfied with your purchase that we offer a thirty (30) day guarantee on all purchases. Take one, two or up to thirty days to decide if the furniture is right for you, your family and your home. If you do not wish to keep the furniture, call us at 800-731-9650 or email us at customerservice@discountqualityfurniture.com to request a Return Authorization to expedite your return. Please ensure items are properly packaged and/or palletized for return shipment. We suggest you keep the original packing materials and boxes until you are sure you’re satisfied with your purchase. We inspect the merchandise upon its return and provided there is no damage, you will be refunded all but a 30% re-stocking fee and the shipping charges for the return.
Canceled Orders
All orders may be canceled in writing within 72 hours after the order is placed and before it has shipped for full refunds. After 72 hours, but still prior to shipping, there is a 30% non-refundable re-stocking charge. After shipping, orders may be returned as per the returns policy above. Fax your cancelation request in writing to 336-472-3555 or email it to customerservice@discountqualityfurniture.com.
Matching Furniture Finishes To Your Home
Finishes ordered at different times are not guaranteed to match. Woods have different grains and color variations due to growth patterns of each tree. Due to these variations, finishes on individual pieces are not guaranteed to match. The finish and/or fabric on furniture is also subject to appearing different in various pictures depending on setting, lighting, the camera being used and the difference in computer monitors. All finishes and fabrics shown at this site, or electronically transmitted, or printed into hard copies and submitted to customer review in any manner, have been reproduced as accurately as our photographic and printing technologies allow. Discount Quality Furniture cannot be held liable or responsible if the final product does not appear as expected once it is in your home or if the final product finish does not appear the same as it does on our website or in a picture provided for display by any means. If you desire to match existing furniture or you are seeking a specific color to suit your taste, we strongly recommend you email or call us to request a finish sample of the furniture in which you are interested prior to placing your order. This is just another way Discount Quality Furniture seeks to ensure our customers are completely satisfied with their purchase!!
Bunk Beds – Consumer Safety Policy
Please note that the Consumer Products Safety Commission recommends top bunks not be used for or by children under six (6) years of age.
Any waiver of any policies on the part of Discount Quality Furniture does not constitute the requirement of Discount Quality Furniture waiving any other policy or policies.
